Losing someone close to you can feel overwhelming, and it’s not always clear what to do first. At Memoria Direct Cremation, we’re here to guide you through each step with care and understanding.
If someone has died and you need immediate help, please call our team on 0800 007 3921. We’ll talk you through what happens next and help you make the right arrangements.
The steps you need to take will depend on where the death occurred. Our experienced team can advise you at every stage and liaise directly with hospitals, care homes or coroners when needed.
If your loved one has passed away at home, call their GP or the NHS helpline (by dialling 111) to notify them. Once a medical professional has confirmed the death, you can contact us to bring your loved one into our care.
Our team will arrange collection promptly and with the utmost respect.
Hospitals have mortuary facilities, so there is no immediate rush to make arrangements. When you’re ready, contact us and we’ll coordinate directly with the hospital to arrange collection and complete the required paperwork on your behalf.
The care home will usually contact the GP to confirm the death. Once this has been done, you can call us, and we’ll arrange for your loved one to be collected and cared for in our own professional facilities or local partner facilities.
Please note that due to different regulations in Scotland, we are not able to complete paperwork on behalf of families whose loved one resides there.
We specialise in direct cremation – a simple, unattended cremation carried out with care and dignity. Everything can be arranged over the phone with our supportive team, without needing to visit a funeral home.
There is no service or attendance, but every cremation is carried out with professionalism and respect.
This simple approach allows families to say goodbye in their own way, without unnecessary cost or formality.
Before finalising your arrangements, it can help to think about:
Our team will guide you through each decision and make sure every detail is handled simply and respectfully.
When the cremation has taken place, we’ll contact you to confirm how you’d like the ashes returned.
Have the ashes hand-delivered to your home by our experienced ashes delivery experts.
Collect them from one of our partner locations at a time that suits you.
Have them scattered in the crematorium’s gardens of remembrance.
Every return is handled personally, with care, respect and attention to detail. If the ashes are hand-delivered, our ashes delivery experts will arrive at the agreed time, introduce themselves, and ask you to sign a simple receipt. A certificate of cremation will also be included.
For families across mainland UK, our fully accompanied service ensures your loved one’s ashes are always in safe hands. From collection to delivery, your loved one remains in our care. We also provide the name of our ashes delivery expert responsible for transporting the ashes, giving you complete peace of mind.
Grief is deeply personal, and everyone experiences it differently. While talking with friends and family can often help, additional support is available from national organisations if you need it.
Cruse Bereavement Support
0808 808 1677 | cruse.org.uk
The Compassionate Friends
0345 123 2304 | tcf.org.uk
Samaritans
116 123 | samaritans.org
Bereavement UK
bereavement.co.uk
Mind
mind.org.uk
Whether you need to arrange a cremation right away or just want to understand your options, we’re here to guide you. You can arrange everything over the phone or request a free guide to learn more.
Fill in your details below, and one of our expert teams will be in touch.
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Our experienced team is available to answer your questions and support you, whether you need immediate assistance or are planning ahead.
