Behind every call, there are real people who care about getting things right for you and your family.
Our Funeral Team are experienced, compassionate professionals who support families every day. For them, this isn’t just a job, this work has a real purpose.
Every member of the team has specialist training in supporting people when they may be at their most vulnerable, and they understand that no two families are the same. They’re here to listen, explain what happens next, and make sure every detail is handled just how you would like it.
When you contact Memoria Direct Cremation, you won’t be passed around a call centre. You’ll speak with a specialist whose sole focus is looking after you and your family, whatever stage you’re at.
If you’re planning ahead, our funeral plan consultants will talk you through your options, answer any questions, and help you put a plan in place. They understand that thinking about your own funeral can feel daunting, and they’re trained to make the conversation straightforward and pressure-free.
Funeral Plan Consultant | 25 years in the funeral industry, nearly 5 with Memoria.
Gill brings a quarter of a century of funeral industry experience to Memoria Direct Cremation. Her own family’s experience with a prepaid funeral plan showed her how much of a difference planning ahead can make, and that personal understanding shapes every conversation she has with families today. Gill is known across the team for her determination and her ability to make a complex process feel simple.
Family is everything to Gill – they’re the most important part of her life.
In Gillian’s words:
“With just one call to us, we take the headache out of the heartache for families.”
Funeral Plan Consultant | 2 years with Memoria
Shaun joined the Memoria team because he wanted his work in sales to genuinely make a difference to people’s lives. He’s known for his ability to put families at ease, particularly those who find talking about funeral planning daunting. His colleagues describe him as the team’s memory, the person everyone turns to when they need to recall a detail!
Away from work, Shaun is an avid golfer and a devoted uncle.
A moment that stayed with Shaun:
“I had a lady who was extremely nervous when thinking about death. I explained things in a way that reassured her and she couldn’t have been more grateful. That sense of reward from simply doing my job, that’s why I do this.”
When a loved one passes away, whether they have a funeral plan in place or not, our funeral consultants are there for you. They will talk you through your options and make sure you choose what is right for both you and your loved one.
Funeral Consultant | 3 years with Memoria
Kim joined the funeral industry after losing both of her parents, and brings that personal understanding to every conversation she has with families. She loves the people she works with and the families she helps, and is known across the team for her positive energy and commitment to health and wellness.
Kim keeps grounded through regular sessions at the gym.
What Kim tells families most often:
“You’re doing an amazing job of handling things for your loved one. They would be very proud of you.”
Funeral Consultant | 4 years with Memoria
Sam has been with Memoria for four years, drawn to the industry by a role that felt meaningful from the very first conversation. She’s known for her dedication to families, including going the extra mile to reunite loved ones with ashes in time for Christmas. Her colleagues would tell you her superpower is getting things done.
Outside of work, you’ll find Sam on the sidelines at her son’s football training and matches.
Sam’s advice to families:
“The sooner you register the passing, the sooner we can get a funeral date arranged, whether that’s an attended service or a direct cremation.”
Once you have chosen your funeral with one of our consultants, and it’s time to arrange the details, one of our Funeral Arrangers may take over. They will be by your side throughout, email, text, phone or even a video call, whatever you need. They have years of experience and know every aspect of what can be an otherwise overwhelming process.
Senior Funeral Arranger | 10 years in the funeral industry, nearly 5 with Memoria
Danielle has spent a decade in funeral care and leads the Memoria funeral arrangers. She was drawn to the industry after experiencing first-hand the difference compassionate support can make during bereavement. As Senior Arranger, Danielle oversees the coordination of every detail, and takes pride in the personal care her team provides, even without meeting families face to face.
Outside of work, Danielle’s world revolves around her children.
What Danielle wishes families knew:
“There’s a lot more planning and coordination that goes on than people realise. We’re usually looking after 40-plus families at one time, and every single funeral gets the same level of care and attention.”
Funeral Arranger | 7 years with Memoria
Nicki has been with Memoria for seven years, bringing a calm and caring approach to every family she supports. Before joining the funeral industry, she worked in people-facing roles and was drawn to Memoria by the feel of the company and the chance to help families at one of the most difficult times in their lives.
Nicki enjoys walking, spending time with family, and is an active member of her local Royal British Legion, helping to raise funds for veterans and their families.
Nicki’s advice to families:
“Ask anything – there’s no such thing as a silly question. Not everyone goes through this many times in their life, and everyone grieves differently. There’s no right or wrong way.”
Care Centre Manager | 5 years with Memoria
Carrie manages one of Memoria’s care centres, overseeing the day-to-day collections and care of the deceased. Carrie is driven by a genuine passion for funeral care and a belief that every family deserves something individual. Colleagues describe her as someone who thrives under pressure, handles the hardest situations with calm, and never compromises on the details.
Carrie is also a rugby player and qualified coach who spends much of her spare time coaching in schools and the local community. Evenings are spent with her children – followed by a good book and a well-earned cup of tea!
Carrie’s words to families:
“Grief is a huge rollercoaster of emotion, from the highest highs remembering good times to the lowest lows of missing them so hard it hurts. It’s ok to laugh, it’s ok to cry. You may have lost your loved one, but don’t lose yourself too. The memories will always be with you.”
CEO of Memoria Group | 30 years in the funeral industry
Steve Wallis is Chief Executive Officer of the Memoria Group. With more than 30 years of experience in the funeral profession, he has dedicated his entire career to supporting bereaved families and advancing standards across the funeral sector. He was a leading voice in the drive to regulate the funeral plan industry, ensuring fair treatment for all people.
For Steve, a funeral is unlike any other service: there is only one opportunity to get it right. It’s a principle that guides every aspect of Memoria’s work. Shaped in part by personal experiences of bereavement within his own family, Steve believes every family deserves to be treated with understanding and care.
A word from our CEO:
“Memoria has been shaped by two simple but unwavering principles: exceptional care and genuine value for the families the business serves.”
Client Services & Operations Director | 15 years in the funeral industry, 5 years with Memoria
Kirsty leads Memoria Direct Cremation’s client services and operations, overseeing the teams and processes that look after families from first contact through to the cremation itself. She’s spent over a decade in funeral care, drawn to the industry to genuinely help people during one of the most difficult times in their lives. Under Kirsty’s leadership, the team has built a culture of compassion and professionalism that comes through in every interaction.
Outside of work, Kirsty loves spending time with her family and friends, getting outdoors for walks, and tending to her garden.
What Kirsty wishes families knew:
“You don’t need to have everything figured out straight away. Losing someone is overwhelming, and our role is to guide and support families through each step without pressure. It’s often the small personal touches and feeling cared for that families remember most.”
Product, Proposition & Partnership Manager | 12 years in the funeral industry, 1 year with Memoria
Victoria brings over a decade of funeral industry experience to Memoria, with a background spanning healthcare, financial services, and partnership marketing. She joined the industry to launch a funeral plan product and never looked back, discovering a sector where her commercial skills could genuinely help people when they need it most. At Memoria Direct Cremation, Victoria works behind the scenes on the products and partnerships that make the company’s plans among the UK’s best-rated.
Victoria is a keen horse rider. Her horse is her sanity, and the stables have become a second family.
What drives Victoria:
“When bereaved families say how much easier it was because their loved one had a plan – that they were able to grieve instead of worry about arrangements – that’s why this work matters.”
Every person in our care team has chosen to work in funeral care because they want to make a difference at a time that matters most. They’re qualified professionals with real experience. Whether you’re planning ahead or need support right now, they’ll treat you and your family with the respect and understanding you deserve.
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Our experienced team is available to answer your questions and support you, whether you need immediate assistance or are planning ahead.
